Please read these terms and conditions carefully. These terms & conditions are a binding contract between the company and you, if you visit, use, or shop at the site.
We reserve the right to amend our terms and conditions and policies at anytime. The revised version will be effective at the time we post it on the Site, and in the event you continue to use our Site, you are impliedly agreeing to the revised terms and conditions and polices expressed herein.
You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to view your order history and status of purchases. You shall be responsible for protecting the confidentiality of your password.
The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time.
In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site. If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Company. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.
The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User's equipment resulting from the use of the Site.
While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.
When You use the Site or send emails or other data, information or communication to us, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We will communicate with you by email or by an electronic record on our Site which will be deemed adequate service of notice / electronic record.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our discretion, cancel your order and notify you of such cancellation. We will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that we accept your order the same shall be debited to your credit card account. The payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No refunds shall be applicable on the orders made by the User under the Cash on Delivery (“COD”) option.
We shall not be able to process a cancellation once the order has been placed. Store credit will be provided against the cancellation of an order at our sole discretion, if the goods have not yet been shipped. To cancel a purchase made, please write to us at email@example.com or call our customer service desk on 9811286227 between the hours of 10 am and 6 pm Monday to Saturday.
We may constantly monitor the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, we reserve the right to immediately delete such account and dishonor all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit with their bank..
You agree, understand and confirm that the credit card details provided by you for availing of services on the Site will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to us. Further the said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.
You understand and agree that the Company and its affiliates, officers, employees, agents and shareholders shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to damages for loss of profits, opportunity, goodwill, use, data or other tangible losses (even if the Company has been advised of the possibility of such damages) resulting from use of the site, sale and supply of goods or content and or any related / unrelated services and other offers made from the site from time to time.
You shall to the fullest extent indemnify and hold harmless the Company, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Agreement, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a third party.
In INR, the price of our merchandise is inclusive of the VAT. The VAT charged shall depend upon the destination where the order has to be shipped. The tax rate applied to the order will be the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. We reserve the right to collect shipping charges wherever applicable.
Further, we may at times be unable to deliver the confirmed order(s) to you and the reason for the same could be inclusive of but not limited to the following:
In the event we are unable to deliver the confirmed order(s) as mentioned here in above and the payment for such order(s) has been made by you through your credit/debit card, the amount paid by you while placing the order(s) on the Site will be reversed back in your card account. No refunds shall be applicable on the orders made by the Users under the Cash on Delivery (“COD”) option.
The trademarks, logos and service marks ("Marks") displayed on the Site are our property. Users are prohibited from using any Marks for any purpose whatsoever without our prior written permission. All information and content including any software programs available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.
The Company owns a copyright in the content. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Users may download / print / save copyrighted material for the User's personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of the Company and the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. The User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site or a website otherwise owned or operated in conjunction with the Company shall not be deemed to be in the public domain but rather the exclusive property of the Company.
None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and the Company and you shall have no authority to bind the Company in any manner whatsoever. Should we need to issue a notice to any user of the site we would send it to the email address you provide to us during the registration process. Notice shall be deemed given 24 hours after email is sent. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
The Company may terminate this Agreement at any time. Without limiting the foregoing, the Company shall have the right to immediately terminate any passwords or accounts of the User in the event of any conduct by the User which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement. Notwithstanding any other provisions of this Agreement, or any general legal principles to the contrary, any provision of this Agreement that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this Agreement.
When you use our Site, we collect and store your personal information from you. Our primary goal in doing so is for the purposes of provisioning our services.
In general, you can browse the Site without revealing any personal information about yourself. To fully use our Site, you will need to register using our online registration form, where you may be required to provide us with your name, date of birth, contact number, email id, user id, password, residence / place of business information, billing information, shipping information, bank account details and other personal information as indicated on the forms throughout the Site. You always have the option to not provide information by choosing not to use a particular service or feature on the Site.
We may automatically track certain information about you based upon your activities on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.
If you decide to use online payment services for the purchase of items, we may collect some additional information, such as a billing address, a credit/ debit card number and a credit/ debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback for other users, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
While we attempt to ensure that all our pieces are thoroughly checked for quality before dispatch, there may be the occasional damage in transit for which we would be open to replacement of the piece. We request you to send us images of the package as it arrived with the external damage visible, within 48 hours of receiving the product. Please email us at firstname.lastname@example.org with all details. Alternately you could call our customer care number 9811286227 between the hours of 10 am and 6 pm Monday to Saturday and our team will assist you. Goods must be returned in the same packaging they were sent in with all items intact. The shipping cost of the return would need to be borne by you and we will bear the shipping cost of the replacement piece being sent to you. We would need at least 7 working days for a replacement to be provided in this instance, and request your patience, should this situation occur. Goods are replaced in the same size and style, subject to availability of inventory. In the unlikely event we are unable to for some reason provide you with a replacement piece, we would provide you with a store credit which could be utilized in any future purchase you make with us.
We accept a size exchange for our products. Please write to email@example.com with a size change request and our team will coordinate a size replacement for your piece. Alternately you could call our customer care number 9811286227 between the hours of 10 am and 6 pm Monday to Saturday and our team will assist you. The shipping cost of the return would need to be borne by you and we will bear the shipping cost of the replacement piece being sent to you in exchange. Goods must be returned in the same packaging they were sent in, with all items intact. We would request you to advise us of any size change request within 48 hours of receipt of your purchase and ship the product back to us such that it should reach us within 7 days from the date of the delivery. The returned product should be in perfect unused, unworn, unwashed and undamaged condition. The anti-copy and labels and tags should all be intact on the piece. The team at Umbar retains the discretion to determine and conclude whether the piece has been returned in intact and unused condition and their decision shall be final. The replacement piece in the requested size would be delivered to you within 7 working days of us receiving the returned piece in our warehouse. Due to limited inventories, in case we are in a rare situation unable to give you the replacement piece in the new size requested by you, we would credit the amount for the returned piece in your wallet and this could be utilized in any future purchase you make with us.
We do not provide any refund on goods sold. Goods once sold can only be exchanged for a size replacement or store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available, under such circumstances the amount paid by you can be used by you whenever you shop with us next time.
Delivery time provided is a guideline only, and does not take into account possible delays that may arise due to payment authorization. We aim to dispatch all orders within 24 hours with the exception of sale periods where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and may vary sometimes due to factors beyond our control. We are not responsible for any delays caused by destination customs clearance processes. Or by factors such as a transportation strike or disruption of delivery services in any area due to any reason whatsoever. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including pin code and a mobile number. We cannot initiate a refund if the customer has provided wrong or incomplete shipping address.
All domestic orders should take about 5 working days for delivery from the date of purchase. International orders take a minimum of 10 working days for delivery from the date of purchase. Further information on the order status can be provided by our customer care upon request.
Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
Free shipping is offered in India on all orders exceeding Rs 10,000
For customers outside India, free shipping is only applicable if the order value exceeds USD 375 or Euro 325 or GBP 250
Our delivering agency will require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified an alternate recipient for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) as evidence of delivery.
Product prices include all taxes and duties applicable for deliveries anywhere in India. However international deliveries may attract a customs duty or/and VAT as may be the applicable law in the country of delivery and these are over and above the price quoted on the site. The shipping agency would be providing you with an invoice for customs duties and local VAT if applicable.
In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t’ collect his /her order from the Shipping agency (like DHL , Fedex etc .), then we will not be liable to refund any amount for such orders.
All products sold are made as per the size chart we provide. The measurements on our size guide are what should be close to your body measurements and if you conform to these body measurements our product size would work for you.
All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email firstname.lastname@example.org to find out if there is a backorder for that item (you will need to be a registered user).
We accept Visa, MasterCard and Maestro credit and debit cards.
We also have Cash on Delivery and Net Banking options across major banks.
Please note that we do not accept any other methods of payment apart from those listed above. PAYU is our third party secure payment gateway.
Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system.
You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop. All credit card details are stored directly on our third party secure payment gateway server and not retained in our database at all.
Unfortunately, you may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact email@example.com for assistance.
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS.
We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of purchase. We are not responsible for any delays caused by destination customs clearance processes.
For Indian Customers, product prices displayed are inclusive of all taxes and duties..
For International Customers, product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.
All items are insured against theft and accidental damage whilst in transit from us to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Your order will be delivered to you in our recyclable earthy brown paper boxes which can be easily reused at your end.
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. To register at www.umbar.com , we will need to know your name, mailing address and email id. When processing your order online we require your billing address, shipping address and telephone number
Credit/Debit card information goes directly to our third party secure payment gateway and is not retained in our servers at all.
When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order.
Umbar is unable to offer any price reduction on items originally purchased at full value and which are now on a sale or on any special promotion or have temporarily reduced in price.
From time to time we run offers using promotional codes. When placing your order, simply follow these steps to redeem your discount.
Register with us and you'll be able to enjoy the following benefits
If you have forgotten your password, you can request for a change of password on the LOGIN page